Privacy Policy

Reliance Properties ("Reliance Properties", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or use our website relianceprop.in (the "Website"), submit an enquiry, request a property-related service, contact us, or otherwise interact with us.

By using our Website or voluntarily providing your information, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

A. Information You Provide Directly

When you submit an enquiry, contact form, property enquiry or request for a callback, we may collect:

  • Full name
  • Email address
  • Mobile/telephone number
  • Property requirements
  • Preferred property type
  • Buying, selling, renting or leasing requirements
  • Budget or price range
  • Location preferences
  • Message or enquiry details
  • Other information that you voluntarily provide

The Website currently provides enquiry forms requesting information such as name, email, phone number and message.

B. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website or source
  • General usage and interaction information

This information may be collected through cookies, analytics tools, server logs and similar technologies.

2. How We Use Your Information

We may use the information collected from you for legitimate business and service-related purposes, including:

  • Responding to property enquiries
  • Providing information about properties
  • Arranging property visits
  • Understanding your property requirements
  • Connecting you with relevant properties, owners, developers, landlords or other parties
  • Providing buying, selling, rental or leasing assistance
  • Communicating with you regarding your enquiry
  • Providing requested services
  • Sending property-related information and updates
  • Improving our Website and services
  • Managing customer relationships
  • Maintaining records
  • Preventing fraud, misuse or unauthorised activity
  • Complying with applicable legal and regulatory requirements

We will seek to process personal data only for specified and legitimate purposes and, where consent is the applicable basis, in accordance with applicable data-protection requirements.

3. Communication with You

When you provide your contact details through our Website or otherwise contact us, you authorise us to communicate with you regarding your enquiry or requested services.

Depending on the circumstances, we may contact you through:

  • Phone calls
  • SMS
  • Email
  • WhatsApp
  • Other electronic communication channels

Where applicable, you may opt out of promotional communications by contacting us or using an available unsubscribe/opt-out mechanism.

Please note that we may still send essential service-related communications where reasonably necessary to respond to an existing enquiry, transaction or service request.

4. Property and Real-Estate Enquiries

As a real-estate services organisation, we may need to share relevant enquiry information with appropriate parties in order to facilitate your request.

For example, where necessary, your contact details or property requirements may be shared with:

  • Property owners
  • Developers
  • Landlords
  • Tenants
  • Authorised representatives
  • Real-estate partners
  • Service providers
  • Professional advisers
  • Other parties directly involved in facilitating the requested property service

We will endeavour to share only information reasonably necessary for the relevant purpose.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, understand Website usage and enhance user experience.

Cookies may be used to:

  • Remember user preferences
  • Improve Website performance
  • Understand how visitors use the Website
  • Analyse traffic and engagement
  • Improve our services and marketing
  • Support relevant advertising or remarketing activities, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the Website.

6. Analytics and Third-Party Services

We may use third-party services such as website analytics, advertising, hosting, communication, CRM or other technology providers.

These providers may process certain information on our behalf for purposes such as:

  • Website analytics
  • Performance monitoring
  • Advertising measurement
  • Lead management
  • Communication
  • Website security
  • Technical support

Third-party providers may have their own privacy policies and terms. We encourage users to review the privacy policies of such services where appropriate.

7. Advertising and Remarketing

Where applicable, we may use online advertising and remarketing technologies to promote our services and property listings.

These technologies may allow us or our advertising partners to display relevant advertisements based on previous interactions with our Website or advertisements.

We do not intend to use such technologies to collect information beyond what is reasonably necessary for legitimate advertising, measurement and marketing purposes.

You may be able to manage certain advertising preferences through your browser, device or relevant advertising platform.

8. How We Share Personal Information

We do not intend to sell your personal information as a standalone commercial product.

However, we may disclose or share information where reasonably necessary with:

  • Our employees and authorised representatives
  • Property owners and developers
  • Landlords and tenants
  • Real-estate business partners
  • Service providers and technology vendors
  • Website hosting and maintenance providers
  • Marketing and communication service providers
  • Professional consultants and advisers
  • Government authorities, regulators or law-enforcement agencies where required
  • Any other party where disclosure is necessary to provide a service requested by you or permitted/required by law

We expect third parties handling information on our behalf to use it only for appropriate purposes and to maintain reasonable safeguards.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no website, server, electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Responding to enquiries
  • Providing requested services
  • Maintaining business and transaction records
  • Meeting contractual obligations
  • Complying with applicable legal, tax, accounting or regulatory requirements
  • Resolving disputes
  • Preventing fraud or misuse
  • Protecting our legal rights

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11. Your Rights

Subject to applicable law and any conditions or limitations prescribed by law, you may have rights regarding your personal data, including the ability to:

  • Request information about the personal data we process
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Request information regarding the manner in which your personal data is processed
  • Raise a grievance regarding the processing of your personal data

Where consent is the basis for processing, applicable Indian data-protection law recognises the right to withdraw consent, subject to legal requirements and consequences of such withdrawal.

Requests may be submitted using the contact details provided below.

12. Withdrawal of Consent

Where we process your personal data based on your consent, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawal of consent may affect our ability to provide certain services, respond to an enquiry or continue certain activities where processing is necessary for another lawful purpose.

13. Accuracy of Information

You are responsible for ensuring that the information you provide to Reliance Properties is accurate, complete and up to date.

If any information provided by you changes, please notify us so that we can update our records where appropriate.

14. Children's Privacy

Our Website and services are primarily intended for adults and persons legally capable of entering into real-estate-related transactions.

We do not knowingly seek to collect personal information from children where such collection is not permitted under applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

15. Links to Third-Party Websites

Our Website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, security, content or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Third-Party Property Information

Our Website may display property information supplied by property owners, developers, landlords, partners or other third parties.

Such property information may include names, photographs, descriptions, prices, availability and other details.

Our collection and display of such information may be necessary to provide real-estate services. However, users should independently verify property-related information before entering into a transaction.

17. International Data Processing

Some of our technology, hosting, analytics, communication or service providers may process or store information using infrastructure located outside India.

Where personal information is processed or transferred outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

18. Data Breaches and Security Incidents

If we become aware of a personal-data security incident that requires notification under applicable law, we will take reasonable steps to assess, contain and address the incident and provide notifications where legally required.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our services
  • Changes to the Website
  • Changes in technology
  • Changes in applicable laws or regulations
  • Changes in our data-processing practices

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

20. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable data-protection and privacy laws and regulations.

21. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the processing of your personal information, please contact us:

Reliance Properties
S-116, Greater Kailash-II
New Delhi – 110048, India
Phone: +91 7777 06 3333
Email: sales.relianceprop@gmail.com
Website: relianceprop.in

22. Privacy Policy Acceptance

By using the Website, submitting an enquiry or voluntarily providing personal information to Reliance Properties, you acknowledge that you have read and understood this Privacy Policy.

Where applicable, we will obtain consent in accordance with the requirements of applicable law before processing personal data on the basis of consent.

Note: This Privacy Policy is a website-ready general draft and should be reviewed by a qualified Indian privacy/legal professional before publication. In particular, Reliance Properties should ensure that its website forms, cookie/analytics tools, CRM, WhatsApp/SMS/email marketing processes and third-party vendors are configured consistently with the final privacy notice and applicable requirements under India's DPDP framework.